We’re looking for a highly driven Customer Experience Manager to lead key CX initiatives for a major consumer brand in Mexico. If you enjoy working with clients, coordinating digital projects, and turning insights into real business results, this role is a great fit.

💼 What We Offer

• $60,000–$80,000 MXN per month (depending on experience)
• Hybrid work model in Roma Norte, CDMX (1–2 days per week onsite)
• Growth opportunities in strategy, consulting, or regional delivery
• A collaborative, international, high-performance team

📋 What You’ll Do

• Act as the main point of contact for the client’s marketing and CX teams
• Lead end-to-end delivery of digital and CX projects
• Coordinate internal experts, external partners, and client stakeholders
• Run Quarterly Business Reviews (QBRs) with clear insights and next steps
• Understand the client’s customer data, CRM, and CX strategy
• Identify opportunities to improve processes, performance, and customer experience

🎯 Ideal Profile

• 3–5 years in a digital agency, consultancy, or marketing operations role
• 3+ years managing Agile projects (Delivery Manager, Product Owner, Scrum, etc.)
• Strong experience in client management and relationship building
• Advanced English (you’ll work with global teams)
• Excellent communication skills
• Organized, analytical, proactive, and comfortable taking ownership

💎 Nice-to-Have

• Experience with CDPs, CRM platforms, analytics, or martech tools
• Team leadership or vendor management
• Experience in commercial negotiations

🚀 Ready to take the next step?

If this sounds like you, we’d love to meet you. Apply now and join a team where your work truly makes an impact.